Buyer Terms & Conditions

Last updated: October 2026

Welcome to Droply — a curated online art space showcasing original artworks by Australian artists.

We bring together thoughtfully selected collections of original art, making it easier to discover artists and collect something you love.

These Terms & Conditions explain how purchasing through droply.au works, including orders, payment, shipping, returns and refunds.

By placing an order through Droply, you agree to these Terms & Conditions. Nothing in these terms excludes or limits your rights under the Australian Consumer Law (ACL).

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1. About Droply

Droply is an online art platform operated by DROPLY, ABN , 15 004 883 878. (“Droply”, “we”, “us” or “our”).

Droply curates and presents original artworks by independent Australian artists through limited seasonal collections, known as Drops.

Orders are placed through the Droply website. Depending on the artwork and fulfilment arrangements, the artist may prepare, package and dispatch the artwork directly to the buyer on Droply’s behalf.

Droply coordinates the purchasing process and assists buyers with order enquiries and issues in accordance with these terms and applicable consumer law.

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2. Original artworks

Every artwork featured on Droply is individually created and may have unique textures, brushstrokes, marks, materials and other characteristics.

We take reasonable care to ensure artwork descriptions, dimensions, materials, prices and photographs are accurate.

Colours may appear slightly different depending on your screen, device settings, lighting and photography.

Any known imperfections or relevant characteristics will be described in the artwork listing where appropriate.

Minor differences inherent in an original artwork do not necessarily constitute a fault. However, nothing in this section limits your rights if an artwork does not meet a consumer guarantee.

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3. Artwork availability

Droply features original and often one-of-a-kind artworks. Availability is therefore limited.

Adding an artwork to your cart does not reserve it. An order is subject to successful payment and confirmation.

If an artwork becomes unavailable after an order is placed, we will contact you and arrange a full refund for the unavailable artwork.

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4. Pricing and payment

All prices are displayed in Australian dollars (AUD), unless otherwise stated.

Artwork prices and applicable shipping charges will be shown before you complete your purchase.

Payment must be completed through the payment methods available at checkout. Your order will be confirmed once payment has been successfully processed.

If a genuine pricing or listing error occurs, we will contact you to resolve the issue. We will not unilaterally substitute a different artwork for one you have purchased.

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5. Shipping and packaging

Shipping is charged at $15 per artwork within Australia, unless a different charge is clearly displayed at checkout.

Each artwork attracts its own shipping and packaging allocation because artworks may be individually packaged and dispatched by different artists from different locations.

For example:

• 1 artwork = $15 shipping

• 2 artworks = $30 shipping

• 3 artworks = $45 shipping

These charges apply to the number of artworks purchased in a single transaction, not simply the number of orders placed.

If Droply offers a combined-shipping arrangement or promotional shipping rate, the applicable charge will be displayed at checkout.

The full shipping total will be shown before payment so you can review the cost before placing your order.

Shipping charges cover the applicable delivery and packaging allocation. Any additional delivery charges must be disclosed before you complete your purchase.

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6. Dispatch and delivery

As Droply works with independent artists, artworks may be dispatched directly by the artist rather than from a central warehouse.

Artists are generally required to dispatch sold artworks within 3–5 business days, unless a different timeframe is stated for the artwork or communicated to you.

Where available, tracking details will be provided once your artwork has been dispatched.

Delivery times vary depending on your location, the delivery provider and circumstances outside our reasonable control. Dispatch timeframes are not guarantees of arrival dates.

If you purchase multiple artworks, they may arrive separately because they can be dispatched by different artists.

Please ensure your delivery address and contact details are correct at checkout. Contact us as soon as possible if you notice an error.

If an order is delayed, lost or delivered to the wrong address, please contact Droply so we can investigate and help resolve the issue.

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7. Damaged, faulty or incorrect artworks

We expect every artwork to be carefully packaged and accurately represented.

If your artwork arrives damaged, is materially different from its description, is faulty or you receive the wrong item, please contact us promptly at droply.aus@gmail.com.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the artwork and any damage.

• Photographs of the packaging, where relevant.

Please retain the packaging where possible until the issue has been assessed.

We will work with you and the relevant artist or delivery provider to determine an appropriate resolution.

Your rights under the Australian Consumer Law apply regardless of any notification timeframe requested by Droply. Depending on the circumstances, you may be entitled to a refund, replacement or another remedy.

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8. Change-of-mind returns

Please choose carefully when purchasing an artwork through Droply.

Because our collections feature original and often one-of-a-kind works, we do not offer change-of-mind returns as a standard policy.

This means we generally do not accept returns simply because you change your mind, decide the artwork does not suit your space or no longer wish to keep it.

This policy does not apply where you have a right to a remedy under the Australian Consumer Law, or where Droply expressly offers a change-of-mind return for a particular purchase.

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9. Refunds and consumer guarantees

Droply takes its obligations under the Australian Consumer Law seriously.

Consumer guarantees apply to eligible purchases and cannot be excluded by these terms.

If an artwork has a major failure, you may be entitled to reject it and choose a refund or replacement, where appropriate and available.

For a minor problem, the appropriate remedy will depend on the circumstances and applicable law.

Where you are entitled to a refund, we will arrange it using the original payment method where reasonably possible. The time taken for funds to appear in your account may depend on your bank or payment provider.

Original artworks are not exempt from consumer guarantees simply because they are unique, individually made or sold as part of a limited collection.

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10. Order cancellations

If you need to cancel an order, please contact Droply as soon as possible.

We will consider cancellation requests based on the order’s status and whether the artwork has already been prepared or dispatched.

Once an artwork has been dispatched, a change-of-mind cancellation may not be possible.

This section does not limit any cancellation, refund or other rights you may have under the Australian Consumer Law.

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11. Artist information and artwork listings

Droply works with independent Australian artists and makes reasonable efforts to present their work accurately.

Artist biographies, artwork descriptions and other information help buyers learn about the artists and the work they create.

We aim to ensure that information supplied by artists and displayed on Droply is accurate and complete. If you believe an artwork listing contains an error, please contact us.

12. Copyright and ownership

When you purchase an artwork, you acquire the physical artwork, not the copyright in the image or artwork itself.

Unless expressly agreed otherwise in writing, copyright and associated intellectual property rights remain with the artist.

You may display your purchased artwork for personal use. You must not reproduce, distribute, commercially exploit or otherwise use the artwork in a way that infringes the artist’s intellectual property rights.

Droply’s website content, branding, photographs, graphics and written material are also protected by applicable intellectual property laws.

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13. Website use

You agree to use the Droply website lawfully and not to interfere with its operation, misuse its services or engage in fraudulent activity.

We aim to keep the website accurate and available but cannot guarantee uninterrupted access or freedom from errors.

We may update website content, artwork listings and services as reasonably necessary.

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14. Privacy

Your personal information will be handled in accordance with Droply’s Privacy Policy, available at [PRIVACY POLICY LINK].

Order information may be shared with the relevant artist or delivery provider where necessary to fulfil your purchase, arrange delivery or resolve an order-related issue, subject to applicable privacy laws.

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15. Liability

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, Droply is not responsible for losses arising from circumstances beyond our reasonable control.

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16. Changes to these terms

We may update these Terms & Conditions from time to time.

The applicable terms will be made available on the Droply website. Any changes will apply to future purchases and will not remove rights that have already accrued to buyers under applicable law.

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17. Governing law

These terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections that apply to your purchase.

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18. Contact Droply

For questions about an order, shipping, an artwork or these Terms & Conditions, please contact:

Droply
Website: droply.au
Email: droply.aus@gmail.com

Please include your order number when contacting us about an existing purchase.

We want buying art through Droply to be a positive experience. If something goes wrong, please get in touch so we can work with you to resolve it.

​Privacy Policy

Last updated: October 2026

At Droply, we believe art is personal, and we respect that your personal information is too.

Droply is a curated online art space showcasing original artworks by Australian artists. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit droply.au, purchase an artwork, subscribe to our emails or interact with us.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Who we are

Droply is an Australian online art platform operated by DROPLY, ABN , 15 004 883 878.

Throughout this policy, “Droply”, “we”, “us” and “our” refer to the business operating the Droply website.

Website: https://droply.au

Contact email: droply.aus@gmail.com

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2. What personal information we collect

We may collect personal information that you provide directly to us or that is generated through your use of our website.

Depending on how you interact with Droply, this may include:

When you make a purchase

• Your name and contact details.

• Your billing and delivery address.

• Your email address and, where required, telephone number.

• Details of the artwork you purchase, your order number and transaction details.

• Information you provide when contacting us about an order, delivery, return or refund.

When you subscribe to our emails

• Your name, if provided.

• Your email address.

• Your subscription preferences and interactions with our emails, where tracked.

When you contact us

• Your name and contact details.

• The contents of your message and any information you choose to share with us.

When you visit our website

• Technical information such as your IP address, browser type, device information and website usage data, where collected.

• Cookie information and analytics data, depending on the settings and tools used on our website.

We aim to collect only the information reasonably necessary for our business activities.

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3. How we use your information

We may use your personal information to:

• Process and manage your orders.

• Arrange artwork packaging, dispatch and delivery.

• Communicate order confirmations, tracking information and important updates.

• Respond to enquiries and resolve issues relating to purchases.

• Send newsletters, new collection announcements, artist features and other Droply updates if you subscribe.

• Manage our website and improve the customer experience.

• Understand how visitors use our website and improve our services.

• Detect, prevent or investigate fraud, security issues or misuse.

• Meet our legal, accounting and regulatory obligations.

We will not use your personal information for unrelated purposes unless permitted or required by law, or where you have otherwise consented.

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4. Sharing your information

Droply works with independent Australian artists who may dispatch purchased artworks directly to buyers.

To fulfil an order, we may share relevant information with the artist responsible for your artwork, such as your name, delivery address and necessary contact or order details.

We may also share relevant information with service providers that help us operate Droply, including:

• Website hosting and e-commerce providers.

• Payment processors and payment service providers.

• Delivery, postal and courier services.

• Email marketing and customer communication providers.

• Website analytics and security providers.

• Professional advisers, accountants or legal representatives where necessary.

These parties may only receive information relevant to the services they provide, subject to applicable law and our arrangements with them.

We do not sell your personal information to third parties.

We may disclose personal information where required or authorised by law, or where necessary to protect our legal rights or address fraud or security concerns.

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5. Payments and payment security

Payments made through Droply may be processed by third-party payment providers.

Your payment information is handled in accordance with the relevant payment provider's terms and privacy practices.

We do not intend to store your full payment card details on our own systems. However, payment-related information, such as transaction references, payment status and order totals, may be retained for order management, accounting and record-keeping purposes.

We take reasonable steps to protect personal information held by us, but no online system or method of electronic storage can be guaranteed to be completely secure.

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6. Email communications and subscriptions

If you subscribe to Droply emails, we may send you updates about upcoming Drops, new collections, featured artists, editorial stories and other relevant news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at droply.aus@gmail.com.

Even if you unsubscribe from marketing communications, we may still send essential messages relating to an existing order, payment, delivery or customer service enquiry.

We will manage marketing communications in accordance with applicable privacy and spam laws.

7. Cookies and website analytics

Droply may use cookies and similar technologies to help our website function, remember preferences, understand website traffic and improve your browsing experience.

Depending on the tools enabled on our website, these technologies may collect information about how visitors interact with our pages.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required, we will seek consent for cookies or similar technologies and provide appropriate information about their use.

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8. Storage and protection of your information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include access controls, secure service providers and appropriate administrative and technical safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, record keeping and legal obligations.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

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9. Overseas disclosure

Some third-party service providers used by Droply may store or process information outside Australia.

Where this occurs, we will take reasonable steps to understand how those providers handle personal information and to meet any applicable legal obligations relating to overseas disclosure.

The countries in which information may be processed depend on the services and technology used by Droply.

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10. Accessing and correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We will respond to requests in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access to certain information where a lawful exception applies.

To make a request, email droply.aus@gmail.com with the subject line Privacy Request.

We may need to verify your identity before responding.

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11. Privacy complaints

If you have a concern about how Droply has collected, used, stored or disclosed your personal information, please contact us at droply.aus@gmail.com with the subject line Privacy Complaint.

Please describe your concern and include any relevant details so we can investigate.

We will review your complaint and respond within a reasonable timeframe.

Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

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12. Third-party websites

Our website may contain links to third-party websites, social media platforms or other services.

Those websites operate under their own privacy policies and practices. Droply is not responsible for the privacy practices of external websites, and we encourage you to review their policies before providing personal information.

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13. Children's privacy

Droply is not specifically directed at children, and we do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the matter.

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14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on droply.au, together with the date it was last updated.

We encourage you to review this policy periodically.

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15. Contact us

If you have any questions about this Privacy Policy or how Droply handles your personal information, please contact us.

Droply

Website: https://droply.au

Email: droply.aus@gmail.com

We want you to feel comfortable discovering, collecting and enjoying original art through Droply, knowing that your personal information is treated with care and respect.